Refund policy
Returns
You may request a return within 30 days of receiving your order. After 30 days have passed, we are unfortunately unable to offer a refund or exchange.
To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging. Gift cards cannot be returned.
To complete your return, we require a receipt or proof of purchase.
Please contact us at info@lumisstones.com before sending anything back. We will send you the correct return address, and returns can only be processed once you have received it from us.
We cannot accept returns for:
- items that are not in their original condition, or are damaged or missing parts for reasons not due to our error
- items returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will email you to confirm that we have received it and let you know whether your refund has been approved or rejected.
If approved, your refund will be processed and a credit will be applied automatically to your credit card or original payment method within 5 business days.
Late or missing refunds
If you haven’t received a refund yet, please first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank, as there is often some processing time before a refund is posted. If you have done all of this and still have not received your refund, please contact us at info@lumisstones.com.
Sale items
Only regular-priced items can be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same one, email us at info@lumisstones.com.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be sent to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send the refund to the gift giver.
Return shipping
You are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
CONTACT INFORMATION
Tegnorim LLC – Lumis Stones
Address:
30 N Gould St Ste 2960, Sheridan, WY 82801, USA
Email:
info@lumisstones.com
Customer support:
We reply to all emails within 24 hours.
Important: This is not a return address. Please do not send packages to this address – returns sent here cannot be processed or refunded. Contact us first and we will send you the correct return address.